Guide: Mediation in Supply Chains

connect-1586220_960_7202Cost-Effective Solutions to Disputes Affecting the Supply Chain – Extracted from Wealth & Fiance Magazine.

Strategic Management Partners (SMP) was established in 1990 as a niche management consultancy, advising public quoted and private owned organisations during periods of significant change. International support activities have been delivered across the EU, Asia, Africa, USA, and the Middle East. Managing director Clive Bonny CMC is a certified mediator and member of the Professional Mediators Association with a global reach.

Clive’s background is in financial services and he has designed the SMP portfolio to meet client needs in line with significant changes in international economic, legal, technological and social environments. He is also certified to audit, register and protect Intellectual Property, and listed by UK Intellectual Property Office to resolve IP disputes.
Clive shares his view of the big picture, “global conflict is an increasing challenge in every-day life, exacerbated by cross-cultural mass population movement, easy access to the world-wide web and increasing demands on individuals with fewer resources. Conflict impacts every part of your organisation sustainability and dilutes business continuity. Disputes arise between shareholders, employees, suppliers and customers every day. Many escalate unnecessarily absorbing time and money. Too few business leaders and managers are professionally trained to prevent and manage disputes at work. Many do not understand the differences between mediation, conciliation and arbitration. Yet these are fundamental tools to reduce risk and cost.”

book-731199_960_720Clive explains the key differences between the three out of court dispute resolution methods, “arbitration uses outsiders to make decisions for both parties, with legally binding outcomes even if one party disagrees. Conciliation involves third parties offering settlements often by phone, with less engagement and input from both parties. Mediation facilitates both parties in resolving their own issues with more engagement and consequently more opportunity of a sustainable settlement. This is why mediation is usually seen as the most effective route to agreement.”

Mediators have varied skills and backgrounds and Clive highlights attributes which make a difference, “membership of the Professional Mediators Association confirms professional qualifications and provides a quality assurance framework for buyers. The PMA specifies core competences related to impartiality, confidentiality and collaborative behaviour. I have enhanced my own mediation skills by training in psychometrics and neuro-linguistic programming (NLP) which helps disputing parties understand how behavioural styles can be adapted to resolve personal differences. They improve Acuity – the awareness of people’s behaviour and synthesis – the ability to respond quickly and appropriately. Identifying and applying language pattern preferences accelerates empathy between parties and speeds up their resolution of disputes.”

SMP’s work in National Health Service Clinical Commissioning Groups led to an investment in Grassroots Suicide Prevention training. Their programme Safe Talk shows how to empathise and safely converse with those who experience extreme stress and inner conflict. Clive says, “enhanced awareness of Micro-Expressions improves skills to conduct sensitive conversations in high risk situations. This improves ability to respond to small but important changes in verbal and non-verbal behaviours. One in four people experience mental instability at work so identifying early warning signals is important.”

 

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