https://enterprisenation.blob.core.windows.net/enterprisenation/1ec376f0d154eb11a812002248418eaa/startups in 2020 retail.png Analysis of Companies House data by the Centre for Entrepreneurs shows there were 772,002 new businesses last year, up 13.25% on...
Business Diagnostics
Business Continuity – The 10 Minute Checklist
This is a quick assessment for you to see how far you have got with business continuity management. The assessment has been split into sections for ease of reference; ideally, you should have all of these criteria fulfilled. Here we consider all the necessary factors:...
The Salesperson’s Pocketbook
Bite-size reminders to win new business and keep customers for life.
Download The Salesperson’s Pocketbook [PDF]
The Business Writing Pocketbook
Sensible suggestions for delivering straightforward messages
Download The Business Writing Pocketbook [PDF]
Action Planning
Action plans are a well used instrument in the manager’s and training
professional’s toolkit. However, many plans look good on paper but are never implemented. Use this checklist to ensure that your future actions are planned effectively.
Download the Action Planning checklist [PDF]
Counselling Style
Counselling is a skill which a manager can use to help other people resolve their own problems. Use this exercise to identify how you respond when people come to you with problems or issues.
Download the Counselling Style exercise [PDF]
Creativity
This self-assessment is designed to help you learn more about your creative environment and how you operate within it. It will highlight barriers to being creative.
Download the Creativity self-assessment [PDF]
Customer Focus – Individuals
This self-assessment will define your orientation towards customers – both internal and external to your organization. The results will tell you how you may be perceived by your customers.
Download the Customer Focus – Individuals self-assessment [PDF]
Customer Focus – Organisations
This self-assessment is designed to help you discover the degree to which your organization is customer-oriented. It is best undertaken by people from different parts of an organization in order to compare perceptions.
Download the Customer Focus – Organisations self-assessment [PDF]
Customer Satisfaction
These two questionnaires can be used to gain feedback from customers on the service that you provide. Questionnaire A involves service over the telephone. Questionnaire B involves service received face-to-face.
Download the Customer Satisfaction questionnaires [PDF]