News

Writing Rites and Wrongs: New Smart Phone E-Book Improves Writing Skills

Writing Rites and Wrongs is A new e-book on tips and techniques to improve your writing skills is now available at under £5 for all smart phones. The author, an award-winning management consultant, is offering an online pocketbook for all smart
Posted in Training and Development

Training

Partnering and teamwork in a learning environment gets the best from everyone. We apply ACCELERATED LEARNING techniques by designing activities which ensure effective participation between delegates. Learning should allow time for INDIVIDUALS to REFLECT and create confidence so they step
Posted in Training and Development

Applying Action Learning To Design and Deliver Customer Service

This case study summarises how SMP’s Clive Bonny led a programme in partnership with the client to embed successful customer service improvements across a team of 250 direct marketing and telemarketing staff and managers.
Posted in Training and Development

Best Practice For Business Development Training

The purpose of this case study is to show best practice being applied to improve business development skills.
Posted in Training and Development

Presenting With Presence

How to win an audience by improving presentation skills before and during a major client bid.
Posted in Training and Development

Improving Internal Communications And Management Processes

The aim of this case study is to show how an organisation used an international quality benchmark to improve its internal communications and management processes. The Organisation The organisation is an international charity and leading provider of First Aid training.
Posted in Training and Development

How Partnering With A Qualified Supplier Delivers Quality

This is a case study on how an organisation successfully applied quality project management principles in partnership with a supplier to improve the performance of its people. It is a microcosm of the way organisations can employ best business practice
Posted in Training and Development

Juicy Guide Gets Bite Size Speed-Learning

The editor of the Juicy Guide to Brighton and Hove took a Bite Size helping of business skills at an event sponsored by the Learning and Skills Council. Gilly Smith participated at the Princes Marine Hotel in Hove, saying “Bite
Posted in Training and Development

Learning Pays To Support Construction Workers

Construction employers have been offered free information and new ideas to help them tackle urgent recruitment and training problems. The construction sector in Sussex alone has 30,000 workers and many employers are losing business due to increasing competition for qualified
Posted in Training and Development

College Event Benchmarks Excellence For Local Employers

An employer network event has been held at City College in Brighton so people working in business and financial services can improve the quality of their service delivery. The event included the launch of a toolkit developed by blue chip
Posted in Training and Development