Consult SMP Working With Enterprise Clients

Enterprise Clients Examples below of consultancy and coaching support delivered by SMP for entrepreneurs and start-ups. These projects were fully funded by Clean Growth UK. The support provided short regular advisory sessions spread over several weeks online and face...

Training

Partnering and teamwork in a learning environment gets the best from everyone. We apply ACCELERATED LEARNING techniques by designing activities which ensure effective participation between delegates. Learning should allow time for INDIVIDUALS to REFLECT and create...

Applying Action Learning To Design and Deliver Customer Service

This case study summarises how SMP’s Clive Bonny led a programme in partnership with the client to embed successful customer service improvements across a team of 250 direct marketing and telemarketing staff and managers. Background Client managers had achieved...

Best Practice For Business Development Training

The purpose of this case study is to show best practice being applied to improve business development skills. Workshop Design An externally qualified business development specialist held reviews with the internal trainer and team managers. This identified their...

Presenting With Presence

Aim How to win an audience by improving presentation skills before and during a major client bid. Background The company received an invitation to bid for a new project. A written proposal was raised in response to the invitation and submitted formally competing with...