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Partnering and teamwork in a learning environment gets the best from everyone. We apply ACCELERATED LEARNING techniques by designing activities which ensure effective participation between delegates. Learning should allow time for INDIVIDUALS to REFLECT and create confidence so they step…
Posted in Training and Development
Applying Action Learning To Design and Deliver Customer Service
This case study summarises how SMP’s Clive Bonny led a programme in partnership with the client to embed successful customer service improvements across a team of 250 direct marketing and telemarketing staff and managers.
Posted in Training and Development
Best Practice For Business Development Training
The purpose of this case study is to show best practice being applied to improve business development skills.
Posted in Training and Development
Presenting With Presence
How to win an audience by improving presentation skills before and during a major client bid.
Posted in Training and Development
Improving Internal Communications And Management Processes
The aim of this case study is to show how an organisation used an international quality benchmark to improve its internal communications and management processes. The Organisation The organisation is an international charity and leading provider of First Aid training.…
Posted in Training and Development
How Partnering With A Qualified Supplier Delivers Quality
This is a case study on how an organisation successfully applied quality project management principles in partnership with a supplier to improve the performance of its people. It is a microcosm of the way organisations can employ best business practice…
Posted in Training and Development
Juicy Guide Gets Bite Size Speed-Learning
The editor of the Juicy Guide to Brighton and Hove took a Bite Size helping of business skills at an event sponsored by the Learning and Skills Council. Gilly Smith participated at the Princes Marine Hotel in Hove, saying “Bite…
Posted in News, Training and Development
Learning Pays To Support Construction Workers
Construction employers have been offered free information and new ideas to help them tackle urgent recruitment and training problems. The construction sector in Sussex alone has 30,000 workers and many employers are losing business due to increasing competition for qualified…
Posted in News, Training and Development
College Event Benchmarks Excellence For Local Employers
An employer network event has been held at City College in Brighton so people working in business and financial services can improve the quality of their service delivery. The event included the launch of a toolkit developed by blue chip…
Posted in News, Training and Development
Bitesize Workout Helps Busy People Find Time To Learn
A new short training programme has been offered to enable busy people to improve their skills without taking a day off work. The “Bitesize Workout” format of just two hours allowed people to fit a practical skills workout into their…
Posted in News, Training and Development
