This self-assessment is designed to help you learn more about your creative environment and how you operate within it. It will highlight barriers to being creative. Creativity

Customer Focus – Organisations

This self-assessment is designed to help you discover the degree to which your organization is customer-oriented. It is best undertaken by people from different parts of an organization in order to compare perceptions. Customer Focus – Organisations

Customer Satisfaction

These two questionnaires can be used to gain feedback from customers on the service that you provide. Questionnaire A involves service over the telephone. Questionnaire B involves service received face-to-face. Customer Satisfaction checklist


Delegating helps managers make best use of their time. It also gives individuals opportunities to develop. This questionnaire will help you assess how well you delegate tasks to your team. Delegation