Best Practice Quality Management

What is Investors In Excellence “IIE”?

IIE is a management tool based on the internationally recognised benchmark of best practice The Business Excellence Model. It helps managers review and clarify their key actions and results to achieve their goals at work. It sets out best practice in organisation development so that employers make the most of their investment across all key operations. The standard improves outcomes for customer satisfaction, employee training, innovation, and community partnerships. It has been developed by Best In Class organisations to meet the increasing demands of their markets and stakeholders across public, private and non-profit sectors. Its adoption by successful organisations, large and small, has created a wealth of case studies and evidence that prove value to the bottom line, which organisation aspiring to Be the Best can adopt and adapt.

Who created it?

It was created by a consortium of successful business people who pooled best practice with international standards to offer this on a non-profit basis to ensure accessibility and take-up. The IIE standard has been developed and tailored to the changing needs of different employers and evolving economic conditions. Successful employers and benchmark authorities are consulted to maintain its validity and relevance as an effective performance management tool which stimulates new ways of working without imposing unnecessary internal or external costs or processes.

Who supports it?

It is supported by standards authorities and key employer stakeholders across the UK who represent financial institutions, manufacturers, professional service providers, retailers, government and community services. Independent specialists are available at no cost to advise organisations how to achieve the standard. A large community of Directors and operational managers are now realising the benefits of using the standard to re-align their limited organisation resources to their fast-changing market environments.

How is the standard attained?

It starts with a simple self-assessment against the benchmark based on a structured evidence-based survey. This recognises success based on the principles of appreciative enquiry and identifies opportunities to further enhance effectiveness. The survey enables an action plan to be created by the management team to celebrate successes and address improvement areas. Once these initial quick wins have been established the organisation can choose to be formally reviewed and recognised by externally trained assessors, or to continue to develop their own internal review process. Often both steps are taken to raise goals and operating standards, and receive external peer group recognition.

What extra resources are available?

An externally trained assessor can give initial guidance to internal operational managers so they can quickly draft an action plan supported by top management. The action plan focuses on maintaining strengths as well as improving the way the organisation plans, communicates, manages and develops its internal and external resources. This action plan is integrated into normal operating plans ensuring people focus on doing what works best. If, after implementing actions, the organisation wants wider public recognition, then an external assessment can give a final review to enable the organisation to advertise its success externally. This enhances Employer Branding to help recruit and retain the best people. Research shows that people are attracted to join employers who prove they have successfully achieved high recognised standards.

What are the benefits?

IIE helps organisations to obtain a better payback on the investment in internal and external resources by:
creating a culture of self-development; applying assets and resources more effectively; giving managers a simple and effective framework to achieve targets; measuring everyones contribution to success; attracting, motivating and retaining top talent in a competitive environment; aligning development strategies with the organisations goals and values.
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