Using The HR Balanced Scorecard

The HR Balanced Scorecard is a framework developed by Kaplan and Norton in Harvard USA which balances the value of strategic inputs (“leading indicators”) with financial outputs (“lagging indicators”) to enable an organisation to improve the...

Personality Profiling

The use of personality profiling instruments has long been established as a method to assist in analysing people’s suitability for particular roles and their development needs. The most common application is for recruitment as the risks and costs of mistakes in...

Improving Customer Service

The aim of this case study is to highlight how a business improved its customer service ethos through its commitment to apply best practice HR development principles. The Organisation A leading service provider for independent financial advisors (IFA) was created in...

A Benchmark Programme For International Retailer

This case study shows how an international retailer used a benchmark programme to improve internal communications, planning and people performance. Background The company manufactures and markets a wide range of world class beauty products for skincare, make-up and...