The aim of this case study is to highlight how a business improved its customer service ethos through its commitment to apply best practice HR development principles. The Organisation A leading service provider for independent financial advisors (IFA) was created…

This case study shows how Elizabeth Arden used a benchmark programme to improve internal communications, planning and people performance.

A business breakfast event attracted over twenty senior human resource experts at Tower 42 in central London to hear from the UK head of international human capital advisory services about the challenges and opportunities faced by UK human resource planners…

A nationwide not-for-profit company has launched their outdoor fundraisers into a new indoor personal development programme to kick-start their success for the year. The national fundraising charity, who employ several hundred people to collect on behalf of charities such as…

The Learning and Skills Council have supported a research project to help Gatwick employers share information and ideas on tackling local employment issues. Gatwick is a key driver for the SE UK economy and now faces the prospect of escalating…

A new qualifications toolkit has been launched to help employers attract and keep key workers in business and financial services. The toolkit is called Benchmarking Excellence. It will make it easier for employers to set quality standards at work. It…

A legal time-bomb has been announced at a conference on Diversity. A diverse range of business managers, voluntary groups and public sector representatives sparked disclosures and debate about the risks and rewards on forthcoming employment equality regulations. New legislation is…

More than a dozen experienced store detectives gathered round to share stories of good battling evil during an interactive workshop held at one of the largest retail stores in the UK. In telling tales of heroism against theft and fraud…