News

Improving Customer Service

The aim of this case study is to highlight how a business improved its customer service ethos through its commitment to apply best practice HR development principles. The Organisation A leading service provider for independent financial advisors (IFA) was created
Posted in HR Management

A Benchmark Programme For International Retailer

This case study shows how Elizabeth Arden used a benchmark programme to improve internal communications, planning and people performance.
Posted in HR Management

Demographic Time Bomb Announced Over Breakfast

A business breakfast event attracted over twenty senior human resource experts at Tower 42 in central London to hear from the UK head of international human capital advisory services about the challenges and opportunities faced by UK human resource planners
Posted in HR Management

National Fundraising Charity Treads The Boards Indoors

A nationwide not-for-profit company has launched their outdoor fundraisers into a new indoor personal development programme to kick-start their success for the year. The national fundraising charity, who employ several hundred people to collect on behalf of charities such as
Posted in HR Management

Learning Pays To Help Resolve Gatwick Employment Issues

The Learning and Skills Council have supported a research project to help Gatwick employers share information and ideas on tackling local employment issues. Gatwick is a key driver for the SE UK economy and now faces the prospect of escalating
Posted in HR Management

New Qualifications Toolkit To Attract And Retain People

A new qualifications toolkit has been launched to help employers attract and keep key workers in business and financial services. The toolkit is called Benchmarking Excellence. It will make it easier for employers to set quality standards at work. It
Posted in HR Management

Legal Time-Bomb Disclosed At Conference

A legal time-bomb has been announced at a conference on Diversity. A diverse range of business managers, voluntary groups and public sector representatives sparked disclosures and debate about the risks and rewards on forthcoming employment equality regulations. New legislation is
Posted in HR Management

Tales Of Heroes And Heroines Set Learning Alight

More than a dozen experienced store detectives gathered round to share stories of good battling evil during an interactive workshop held at one of the largest retail stores in the UK. In telling tales of heroism against theft and fraud
Posted in HR Management