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Improving Client Relationships With Consulting Support

The aim of this guide is to describe vital steps to improve customer relations. The international management advisor Stephen Covey described one of the Seven Habits of Successful People as “starting with the end in mind”. This guide will help
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Action Planning

Action plans are a well used instrument in the manager’s and training
professional’s toolkit. However, many plans look good on paper but are never implemented. Use this checklist to ensure that your future actions are planned effectively.
Download the Action Planning checklist [PDF]
Posted in Business Diagnostics, Free Materials

Counselling Style

Counselling is a skill which a manager can use to help other people resolve their own problems. Use this exercise to identify how you respond when people come to you with problems or issues.
Download the Counselling Style exercise [PDF]
Posted in Business Diagnostics, Free Materials

Creativity

This self-assessment is designed to help you learn more about your creative environment and how you operate within it. It will highlight barriers to being creative.
Download the Creativity self-assessment [PDF]
Posted in Business Diagnostics, Free Materials

Customer Focus – Individuals

This self-assessment will define your orientation towards customers – both internal and external to your organization. The results will tell you how you may be perceived by your customers.
Download the Customer Focus – Individuals self-assessment [PDF]
Posted in Business Diagnostics, Free Materials

Customer Focus – Organisations

This self-assessment is designed to help you discover the degree to which your organization is customer-oriented. It is best undertaken by people from different parts of an organization in order to compare perceptions.
Download the Customer Focus – Organisations self-assessment [PDF]
Posted in Business Diagnostics, Free Materials

Customer Satisfaction

These two questionnaires can be used to gain feedback from customers on the service that you provide. Questionnaire A involves service over the telephone. Questionnaire B involves service received face-to-face.
Download the Customer Satisfaction questionnaires [PDF]
Posted in Business Diagnostics, Free Materials

Delegation

Delegating helps managers make best use of their time. It also gives individuals opportunities to develop. This questionnaire will help you assess how well you delegate tasks to your team.
Download the Delegation questionnaire [PDF]
Posted in Business Diagnostics, Free Materials

Employee Attitudes

Use this survey to evaluate how much people enjoy working for your
organization.
Download the Employee Attitudes survey [PDF]
Posted in Business Diagnostics, Free Materials

Empowerment

Empowerment – devolving responsibility to your team for decisions affecting their work – increases team members’ involvement and commitment. Use this self-assessment to determine how well you empower your staff.
Download the Empowerment self-assessment [PDF]
Posted in Business Diagnostics, Free Materials