An employer network event has been held at City College so people working in business and financial services can improve the quality of their service delivery. The event included the launch of a toolkit developed by blue chip employers who have been recognised nationally as successful in helping industry to deliver first class service.
Working in partnership with a national training organisation these employers have produced a simple guide for business and financial service providers to improve best practice in areas such as customer service. The framework can be adapted by managers to improve the recruitment, development and retention of high quality people. It also acts as a guide to improve personal progression and business development.
The toolkit was presented by Clive Bonny on behalf of the Financial Services National Training Organisation at a Benchmarking Forum at City College in partnership with Northbrook College. The Colleges have been granted new status as a centre of vocational excellence for financial services. Employers attending these two College seminars shared ideas on how the toolkit will help them develop their businesses.
Experienced managers from large and small employers reviewed the opportunities the toolkit has specifically created for improving service quality. Bonny, who helped organise the event, said “many employers find it difficult to link internal quality standards with a national accreditation system. This toolkit bridges the gap. It will help managers improve service quality and give employees more recognition for jobs well done. And it offers a framework which can be adapted by employers to help grow their business.”
The event was sponsored by the Learning and Skills Council and attendees received a free copy of the competency guide. Follow up seminars are now being planned.